Legal

Privacy Policy

Last updated: January 2025

1. Information We Collect

ISP Triage collects information to provide and improve our services. We collect:

  • Account Information: Name, email address, company information, and billing details
  • Usage Data: Information about how you use our services, including network infrastructure data for mapping purposes
  • Technical Data: IP addresses, browser type, and device information
  • Newsletter Subscriptions: Email addresses for newsletter distribution

2. How We Use Your Information

We use the collected information for:

  • Service Provision: To provide and maintain our ISP management platform
  • Billing: To process payments and manage subscriptions
  • Communication: To send newsletters, updates, and support communications
  • Network Mapping: To create and maintain fiber, wireless, and copper infrastructure documentation
  • Support: To provide technical support and customer service

3. Cookies and Tracking

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: Required for the basic functionality of our website and my.isptriage.com application
  • Analytics Cookies: Google Analytics cookies to understand website usage and improve our services
  • Session Cookies: To maintain your login session and preferences

Note: Cookies are stored only for the purpose of the my.isptriage.com application functionality and essential website operations.

4. Data Retention

We retain your information only for the following purposes:

  • Billing Information: Retained for accounting and tax purposes as required by law
  • Newsletter Subscriptions: Retained until you unsubscribe or request deletion
  • Network Infrastructure Data: Retained for service provision and mapping functionality
  • Account Data: Retained while your account is active and for a reasonable period after deactivation

5. Third-Party Services

We use the following third-party services:

  • Google Analytics: For website analytics and usage tracking
  • Google reCAPTCHA: For spam protection on contact forms
  • Payment Processors: For secure payment processing
  • Email Services: For newsletter distribution and communications

6. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Request data portability

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: